Warranty & Satisfaction Guarantee

All footwear and luxury handbag cleaning services are covered by our 48-hour satisfaction guarantee.

If you notice remaining dirt, unaddressed surface spots, or odor upon delivery, notify us within 48 hours. Our couriers will retrieve the item and our senior technicians will perform a comprehensive secondary spa treatment free of charge.

Sole regluing, vulcanized court resole overlays, and structural hand-stitching carry a full 60-day warranty.

In the unlikely event of adhesive delamination, edge lifting, or seam separation under normal usage conditions, we will re-bond or reinforce the repair at zero additional cost.

All acrylic leather repainting and midsole de-yellowing treatments include a 30-day warranty against flaking, chalking, or unnatural fading.

Note: Leather creasing from normal biomechanical foot flexing is natural. Micro-creases along flex points are treated with flexible polymers to ensure maximum longevity.

Severe hydrolysis (pre-existing structural crumbling of aged PU or EVA foam midsoles).

Damage resulting from harsh washing machine cycles, excessive chemical exposure (e.g., household bleach, acetone), or intentional mistreatment after delivery.

Pre-existing severe deep-set stains (permanent chemical ink, aged turmeric, acidic liquid burns) explicitly documented and flagged as high-risk during diagnostic intake.

Step 1: Contact us via WhatsApp (+84 859 999 185) or hotline 1900 633 916 with your phone number and order ID.

Step 2: Send clear photos of the issue. Our technical supervisor will assess the item within 2 hours.

Step 3: A courier will be dispatched to pick up your pair for priority re-treatment.