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EXTRIM is committed to safeguarding your personal data, contact information, and service history.
LAST REVISED: January 2026
Contact Details: Full name, phone number / WhatsApp number, and delivery address in Ho Chi Minh City.
Service Data: Item intake photographs, diagnostic logs, and order history linked to your account.
Payment Information: Payment status and transfer transaction codes. We do not store raw credit card numbers.
To coordinate doorstep courier pickup and return deliveries via our logistics partners (Ahamove).
To provide real-time order tracking updates via SMS or WhatsApp.
To administer Care Pass membership balances and warranty records.
EXTRIM will never sell, rent, or distribute customer contact details to third-party advertisers or marketing data brokers.
Data is shared strictly with necessary operational partners (such as delivery drivers) solely to complete order fulfillment.
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Our support team is available 7 days a week via WhatsApp.