Terms of Service & Customer Custody

Every footwear or bag received is logged with individual high-resolution diagnostic intake photos capturing all sides, materials, and existing flaws.

The client receives an intake receipt and online barcode link to inspect the condition report before processing begins.

Standard cleaning services require 3 to 4 business days.

Complex restoration (sole regluing, Vibram resole, luxury bag restoration) requires 5 to 7 business days for proper temperature-controlled adhesive curing.

Expedited express processing is available for travelers with tight departure schedules for a nominal priority fee.

Upon completion notification, EXTRIM provides free climate-controlled storage for up to 30 days.

Items uncollected after 60 days will incur a nominal storage fee. Items unclaimed after 90 days following multiple contact attempts may be transferred to liquidation in accordance with Vietnamese civil regulations.

EXTRIM exercises extreme professional care with every customer item, utilizing certified international agents (Saphir Médaille d'Or, Angelus, Tarrago, Vibram).

In the rare event of direct damage or loss under our custody due to operational fault, compensation will be assessed based on documented item value, age, and pre-existing intake condition, up to a maximum defined in our customer protection charter.